Dear Sandy,
Too many times all we ever here about our work is when something goes wrong. Well, I wanted to write and commend your employees. I knew I needed an update in my TV and sound system. Everyone was telling me I needed a smart TV.
And that was the sum total of my knowledge. I did, however, know enough to come to
Custom Audio Video and not a Best Buy or Walmart. When I first entered your exquisite showroom, it showcased several different systems, beautifully. I then knew everything I had heard about Custom Audio Video was true.
My journey to an amazing system began when I asked for your help. You sent Jed out to look at my room and to make suggestions. I was truly impressed with his extensive knowledge. He made suggestions that I never would have considered. After he sent me the estimate for a whole new system, I was a little reticent about the need for a whole new overhaul of my audio visual system. I went into your store to discuss it, and look at the recommended components, and after speaking with you and several of your employees, I was reassured that what was recommended made 100% sense . I left feeling very confident and looked forward to the installation. Scott and Jonathan were scheduled to come out and they stayed for a full day, attending to every detail to make sure things were perfect and I was happy with the set-up. They were extremely patient, answering all all my questions, and made sure I understood how to
navigate through the remote and the components. So, VOILA, it was completed!!! I was blown away with the full and exquisite sound that came out of my new speakers. I was able to manage all the controls from ONE remote, instead of fumbling around with a remote for each component!!! I loved my SMART TV, and along with that I felt smart and in control of my incredible system. The whole experience was remarkable; I am very impressed with the total process. Everyone was professional and knowledgable, so it took that component of indecision and ignorance on my part, out of the equation. Well done Sandy!!! I commend you and your employees for an exceptional service and superlative experience.
With many thanks, I remain
Sincerely,
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